Privacy Policy

1. Introduction

Welcome to the evo158 Privacy Policy. This document outlines how evo158 ("we," "us," or "our") collects, uses, protects, and discloses personal information obtained from users ("you" or "your") of the evo158 online gaming platform accessible at https://evo158.cam and associated mobile applications (collectively, the "Services").

evo158 operates as a premium online gaming platform specifically designed for Indonesian players aged 21 and above. We understand the importance of privacy and data protection, particularly in the context of financial transactions and personal information associated with online gaming activities. This Privacy Policy is designed to help you understand what information we collect, why we collect it, and how you can manage, export, and delete your information.

By creating an account, accessing our Website, or using any of our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use evo158 Services.

2. Information We Collect

evo158 collects several categories of personal information necessary to provide our Services, comply with legal obligations, and enhance your gaming experience. The types of information we collect include:

2.1 Information You Provide Directly

• Account Registration Information: When you create an evo158 account, we collect your full legal name as it appears on your Indonesian national identity card (KTP), date of birth, gender, residential address, email address, and mobile phone number.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering regulations, we collect copies of your Indonesian national identity card (KTP) and, when required, additional documents such as proof of address (utility bills, bank statements dated within the last three months).
• Financial Information: We collect bank account details including bank name (BCA, BRI, BNI, Mandiri, or other Indonesian banks), account number, and account holder name for processing deposits and withdrawals. For e-wallet users, we collect OVO, DANA, GoPay, ShopeePay, or LinkAja account information.
• Transaction History: We maintain records of all deposits, withdrawals, bets placed, game results, bonus claims, and other financial transactions conducted through your account.
• Communications: When you contact our customer support team via live chat, WhatsApp, or email, we retain records of these communications to provide support and improve our services.

2.2 Information Collected Automatically

• Device Information: We automatically collect information about the device you use to access evo158, including device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: We track your interactions with our Services including pages visited, games played, bet amounts, session duration, click patterns, and navigation paths through the Website.
• Location Data: We collect your IP address and, when you grant permission, GPS location data to verify that you are accessing our Services from within Indonesian territory as required by our licensing terms.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance functionality, remember preferences, and analyze usage patterns. See Section 8 for detailed information about our cookie practices.

2.3 Information from Third Parties

We may receive information about you from third-party payment processors (Indonesian banks, e-wallet providers) to verify transaction authenticity, from fraud prevention services to protect against suspicious activity, and from game providers (Pragmatic Play, Evolution Gaming, etc.) regarding your gameplay sessions and results.

3. How We Use Your Information

evo158 uses the personal information we collect for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your player account
• Verifying your identity and age (21+ requirement) through KTP validation
• Processing deposits to your account balance and withdrawals to your Indonesian bank account or e-wallet
• Enabling you to place bets on sports events (BRI Liga 1, EPL, La Liga, etc.), play slot games, access live dealer tables, and participate in other gaming activities
• Managing bonuses, promotions, and VIP loyalty program benefits
• Providing customer support through live chat, WhatsApp, and email in Indonesian and English languages

3.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and anti-money laundering (AML) regulations
• Preventing underage gambling by verifying all users are at least 21 years old
• Detecting and preventing fraud, money laundering, bonus abuse, multiple accounts, and other prohibited activities
• Responding to legal requests from Indonesian authorities, courts, or regulatory bodies
• Maintaining transaction records as required by financial regulations

3.3 Service Improvement and Personalization

• Analyzing usage patterns to improve Website performance, game selection, and user experience
• Personalizing content, game recommendations, and promotional offers based on your preferences and playing history
• Conducting research and development to introduce new features and services
• Optimizing mobile experience for Android and iOS users

3.4 Marketing and Communications

• Sending promotional emails about bonuses, tournaments, new games, and special offers (you can opt out at any time)
• Notifying you about important account updates, policy changes, and security alerts
• Conducting surveys and requesting feedback to improve our services

3.5 Responsible Gaming

• Monitoring gameplay patterns to identify potential problem gambling behaviors
• Implementing deposit limits, loss limits, session time limits, and self-exclusion tools you configure
• Providing resources and support for players experiencing gambling-related difficulties

4. Information Sharing and Disclosure

evo158 shares your personal information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Play'n GO, and other software developers who host games on our platform and require session data
• Identity Verification Services: Third-party KYC providers who verify Indonesian identity documents (KTP) on our behalf
• Fraud Prevention Services: Specialized security firms that help us detect suspicious activity, multiple accounts, and fraudulent transactions
• Cloud Hosting Providers: Secure data centers where we store encrypted player information

All service providers are contractually obligated to maintain confidentiality and use your information solely for the purposes we specify.

4.2 Legal Obligations and Protection

We may disclose personal information when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal processes, court orders, or governmental requests from Indonesian authorities
• Enforce our Terms and Conditions and other agreements
• Investigate and prevent fraud, security threats, or illegal activities
• Protect the rights, property, or safety of evo158, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our Website before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share information for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

5. Data Security Measures

evo158 takes data security seriously and employs industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) encryption, the same technology used by Indonesian banks for online banking
• Secure Data Storage: Personal information is stored in encrypted databases hosted in secure, access-controlled data centers with 24/7 monitoring
• Access Controls: Access to personal information is restricted to authorized evo158 personnel on a need-to-know basis, with multi-factor authentication and audit logging
• Payment Security: We never store complete bank account numbers or credit card details. All financial transactions are processed through PCI DSS-compliant payment gateways
• Regular Security Audits: Our systems undergo periodic security assessments and penetration testing by independent third-party experts
• Fraud Detection: Automated systems monitor transactions and account activity for suspicious patterns, with alerts triggering manual review
• Employee Training: All evo158 staff receive regular training on data protection, privacy regulations, and security best practices

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for all activities conducted through your account.

6. Data Retention

evo158 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Information associated with active accounts is retained for the duration of your relationship with evo158
• Closed Accounts: After voluntary account closure, we retain certain information for up to 7 years to comply with financial regulations, tax obligations, and anti-money laundering requirements in Indonesia
• Transaction Records: Financial transaction history, including deposits, withdrawals, and bets, is retained for a minimum of 5 years as required by Indonesian financial record-keeping laws
• Identity Documents: Copies of KTP and other verification documents are retained for the legally required period and securely destroyed thereafter
• Marketing Communications: If you unsubscribe from promotional emails, we retain your email address on a suppression list to ensure we do not contact you again

When retention periods expire, personal information is securely deleted or anonymized so that it can no longer identify you.

7. Your Privacy Rights

As an evo158 player, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of all personal information we hold about you, including transaction history, account details, and communication records
• Right to Rectification: If any information we hold is inaccurate or incomplete, you can request corrections. Update your profile details directly through your account dashboard or contact customer support
• Right to Erasure: Subject to legal and regulatory retention requirements, you can request deletion of your personal information. Note that we may be legally obligated to retain certain data (transaction records, KYC documents) for specified periods
• Right to Restrict Processing: You can request that we limit how we use your personal information in certain circumstances
• Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, machine-readable format for transfer to another service provider
• Right to Object: You can object to processing of your personal information for direct marketing purposes at any time by clicking "unsubscribe" in promotional emails or contacting customer support
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time, though this will not affect the lawfulness of processing before withdrawal

To exercise any of these rights, contact our Data Protection team at [email protected] with "Privacy Rights Request" in the subject line. We will respond within 30 days. You may need to verify your identity by providing KTP details to protect against unauthorized access.

8. Cookies and Tracking Technologies

evo158 uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Website. They help us recognize your browser and remember information about your preferences, login status, and activity.

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic Website functionality such as maintaining login sessions, processing transactions, and enabling secure access. These cannot be disabled
• Performance Cookies: Collect anonymous information about how visitors use our site (pages viewed, time spent, errors encountered) to help us improve performance
• Functionality Cookies: Remember your preferences (language selection, currency display, game favorites) to provide a personalized experience
• Advertising Cookies: Track your browsing across sites to deliver relevant promotional content (we do not currently use third-party advertising networks)

8.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may limit your ability to use certain features of evo158. Instructions for managing cookies in popular browsers are available at each browser's help section.

9. International Data Transfers

evo158 primarily serves Indonesian players and stores data within secure facilities. However, some of our service providers (game developers, cloud hosting companies) may be located outside Indonesia. When personal information is transferred internationally, we ensure adequate protection through:

• Contractual clauses requiring recipient organizations to maintain equivalent data protection standards
• Verification that recipient countries have adequate data protection laws
• Encryption of data during transmission and storage

10. Children's Privacy

evo158 Services are strictly intended for adults aged 21 and above in accordance with Indonesian law. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that an underage individual has provided personal information, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided information to evo158 should contact us immediately at [email protected].

11. Changes to This Policy

evo158 may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our Website with a new "Last Updated" date and, where appropriate, sending email notifications to registered users. Your continued use of evo158 Services after changes take effect constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact evo158's Data Protection team:

• Email: [email protected] (Privacy Rights Request in subject line)
• Live Chat: Available 24/7 through your account dashboard for immediate assistance
• WhatsApp: Contact our Indonesian-speaking support team

We aim to respond to all privacy inquiries within 30 days. For urgent security concerns, please clearly mark your message as "Urgent - Security Issue" for priority handling.